Temporary Contact Centre Agent 6 months Salary: £14,000 pro rata, per annum Job Purpose: To accurately process customer reservations for all accounts in a timely manner, whilst maintaining the highest standard of customer service to both external and internal customers of our client.
Scope:
Customer information is received by telephone, fax, SITA or e-mail. This information is inputted on the computer system for job allocation by Control. Frequent contact with Control, Chauffeurs and customers.
Knowledge and Skills:
- Keyboard Skills
- Good appreciation of UK geography
- Telephone skills
- Excellent Customer Service Skills
- Attention to Detail
Summary of Main Activities or Accountabilities:
- To input customer reservations accurately and effectively.
- To maintain the highest levels of customer service standards and take a pro-active approach so as to eliminate customer dissatisfaction.
- Effectively confirming reservations to reduce the risk of operational errors.
- Advising customers of any changes to reservations.
- To sell international bookings in order to promote a seamless service.
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