Workforce Manager

WORKFORCE MANAGER   Position will be located at our Lake County Client Position Purpose Through sound HR policies and practices, the Workforce Manager plans and directs the temporary and temporary-to-hire staffing activities to ensure timely availability and retention of qualified candidates in order to meet client’s temporary staffing needs and achieve client spend management goals
Primary Position Responsibilities The person is accountable for the following end results: Program Management 1.             Collaborates with Management of Staffing Solutions Enterprises and client’s HR team to define staffing program goals and implements procedures and processes to achieve them.
2.             Participates in client meetings with department supervisors and HR to address temporary staffing and staff planning issues. Reports opportunities, problems or concerns and recommendations to client management.
3.             Reviews and audits vendor and assignment employee performance in accordance with agreed upon performance metrics and identifies opportunities for improvement and takes corrective action.
4.             Maintains and reviews spend and utilization data, generates reports and produces program and vendor reviews as requested by client.
5.             Monitors the weekly production of the single source billing report to insure timely and accurate time ticket and invoice processing.
Recruitment & Staffing 1.             Establishes job descriptions, required skills, and pay rates in conjunction with client HR and line managers.
2.             Coordinates temporary and temporary-to-hire recruiting activities with Staffing Solutions and partner vendor customer service representatives to source qualified candidates in anticipation of and in response to client needs.
3.             Performs a behavior based interviewing and screening process to select and place qualified candidates and oversees all vendor placement activity. This requires on-going communication with Staffing Solutions Enterprises staff and multiple outside vendors.
4.             Ensures a quality job placement by conducting effective new-hire orientations, performance reviews and consistent follow up.
5.             Processes time cards according to payroll deadlines and resolves payroll issues as they arise. Distributes paychecks to employees and answers any payroll related questions.
6.             Reconciles invoices as needed and facilitates resolution of invoice problems.
Employee Relations
1.      Monitors retention throughout the system to identify opportunities to reduce turnover and improve the quality of vendor performance.
2.      Analyzes job requirement and assigned employee skills to ensure proper fit, proactively obtains supervisor and employee feedback and coordinates corrective actions with Customer Service staff and client management.
3.      Implements creative employee relation programs to support and help create a positive work environment and maintain positive moral.
Responsibility and Decision Making Authority
Operates independently on day-to-day activities in accordance with program guidelines, and receives direction from Management of Staffing Solutions Enterprises on activities or initiatives that fall outside the established Workforce Management program.
Physical/Mental Requirements ·          Ability to plan objectives and provide direction, guidance, and assistance to others. Also needs to use deductive reasoning, research skills, and decision-making skills to solve problems and enhance program results.
·          Ability to effectively communicate, both written and verbal, in order to interact with clients, candidates and vendors on a regular basis.
·          Ability to comprehend written sources of information (read reports, reference material, procedural documentation, visual sources of information (graphs, tables), and verbal auditory sources of information (interviews, group meetings).
·          Ability to use oral communications to answer phone, conduct phone and in-person interviews.
·          Ability to independently organize work to meet established objectives.
·          Ability to gather and analyze data for report preparation.
Education, Experience and Skills Necessary to Perform the Job Education
A Bachelors degree in communications or business preferred.
Experience
Minimum of four years HR or related experience in a corporate environment including recruiting and employee relations.
Skills and Requirements
Must be familiar with recruiting and interviewing techniques and demonstrate general understanding of HR practices. Ability to exercise independent judgment and action; promote positive customer relations through effective oral and written communication skills and appearance; and work well with others in a team. Must demonstrate self-direction in prioritizing and accomplishing job responsibilities and work well in an often times stressful environment.

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